No small print. Returns & Refunds

Short version: 30 days to change your mind. Anything faulty is on us — we send you a new one and you keep the old one. Pre-orders can be cancelled any time before they ship.

Changed your mind

You have 30 days from delivery to send the Ascend back for a refund. It has to come back the way it arrived: unused, with the brush and chalk ball, in its original packaging. If you've chalked up with it, it's yours — gear that has been used can't go back on the shelf.

We email you a prepaid return label, so you don't have to find a carrier or an address. A flat $8 return shipping fee comes off your refund, and that's the only deduction. Your original shipping was free and stays free.

Faulty, damaged or wrong

If your bag arrives damaged, has a manufacturing fault, or isn't what you ordered, send us a photo within 30 days of delivery. We ship you a replacement at our cost, and you keep the one you have. No return shipping, no waiting on a warehouse.

If we can't replace it — because the run has sold out, or because the replacement turns out to be faulty too — we refund you in full instead.

Occasionally we may ask you to send it back so we can look at the fault ourselves. If we do, we pay for the label.

Something gives out later, from normal use? Tell us anyway. The 30 days above is the fast, no-questions route — it isn't the end of your rights on faulty gear.

Pre-orders

Pre-orders are charged when you place them, and the first production run ships in November 2026. You can cancel for a full refund any time before your order ships — just write to us.

If that date moves, we'll email you before it does, with the new date and the option to cancel for a full refund. Once your order ships, your 30 days start the day it lands.

How to start a return

  1. Write to us through the contact page with your order number and what's going on.
  2. Within 24 hours on weekdays, we email you a prepaid label and a return slip — or, if it's faulty, we ship your replacement straight away.
  3. Put the return slip inside the box. It's how the warehouse knows the bag is yours.
  4. Drop the parcel off within 14 days of receiving the label.

Please don't send anything back without a return slip. A parcel the warehouse can't match to an order can't be refunded.

Refunds

For a return, we refund you within 5 business days of the bag reaching our warehouse. When a faulty item has to be refunded rather than replaced, within 5 business days of your photo. The money goes back to your original payment method, and your bank may take another 5–10 business days to show it. We email you as soon as it's sent.

What we can't take back

  • Anything returned more than 30 days after delivery
  • Gear that has been used, washed or modified, unless it's faulty
  • A bag missing its original packaging, brush, chalk ball, straps or buckles
  • Gift cards

Anything else

If your situation isn't covered here, talk to us before you talk to your bank. We'd rather sort it out than lose you over a policy line, and we'll almost always get there faster.

This policy applies to orders delivered in the United States. Nothing in it limits your rights under consumer protection law.