Returns & Refunds

Short version: 30 days to change your mind, free returns if we got it wrong, and pre-orders you can cancel any time before they ship. The long version is below, in plain English.

30-day returns

If the gear isn't right, send it back. You have 30 days from delivery to request a return for a full refund, as long as the item is unused, undamaged and comes back with all its original packaging and hardware.

Gear that's been climbed with, chalked in, washed or modified can't be returned — unless it's defective, which is covered below.

Pre-orders: cancel any time before it ships

Pre-orders are charged when you place them, and the first production run ships in 2–3 months. You can cancel a pre-order for a full refund at any point before it ships — just email us. Once it ships, the standard 30-day window starts the day it lands.

Damaged, defective or wrong item

If your bag arrives damaged, defective or simply isn't what you ordered, we fix it at our expense: we pay return shipping and send a replacement or a full refund, whichever you prefer. Contact us within 30 days of delivery with your order number and a photo of the problem.

How to start a return

  1. Message us through the contact page with your order number and what's wrong.
  2. We reply within 24 hours with a return authorization and the return address.
  3. Pack the item securely and ship it back within 14 days of getting your authorization.

Please don't send anything back before contacting us — unauthorized returns can't be processed.

Who pays return shipping

  • Defective, damaged or wrong item: we do.
  • Changed your mind: you do. The original shipping cost isn't refunded.

Refunds

Once your return arrives and passes inspection, we issue the refund to your original payment method within 3 business days. Your bank may take another 5–10 business days to show it. We email you when it's on its way.

Exchanges

Fastest route: return the original for a refund and place a new order. That way you're not waiting on the return to clear before the new one ships.

What we can't take back

  • Items returned more than 30 days after delivery
  • Used, washed or modified gear (unless defective)
  • Items missing original packaging, buckles, straps or hardware
  • Gift cards

Questions

Edge case not covered here? Talk to us. We read everything and answer fast — we'd rather sort it out than lose you over a policy line.

This policy applies to orders shipped within the United States. Nothing here limits your rights under applicable consumer protection law.